Estimated Delivery Times:

We are dedicated to getting your order to you as quickly as possible. Generally, you can expect your delivery to arrive within 7-14 days from the date of shipment. Please note that shipping times may vary depending on your location.

 

Order Processing:

For customized jewelry, please allow up to 7 days for your order to be processed and shipped. During holidays, processing times may be extended due to high demand. We appreciate your patience and understanding as we work to create your special piece.

 

Multiple Packages:

Due to logistical considerations and to ensure the safety and security of our products during transit, orders comprising multiple jewelry pieces may be shipped in separate packages. This is to prevent damage, loss, or any inconvenience that may occur during transportation.

 

Tracking Information:

Once your order has been shipped, you will receive a confirmation email with tracking details, allowing you to monitor the progress of your package.

 

Customs Fees:

The goods will be imported on behalf of the customer/buyer. The customer authorizes Felivox to import the goods on his behalf. The customer/buyer agrees Felivox may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The customer will pay the taxes & duties in addition with the purchase price of the goods.

 

Lost/Damaged Package Policy:

Once the carrier scans your package, it is no longer our responsibility if the package is lost or stolen. That being said, if you have any questions or concerns with your package, do not hesitate to reach out to us via email (Info@felivox.com) stating the situation and including your order number. We will then further assist you on this.

Returned To Sender Policy:

If a package is returned to us, due to being unclaimed or due to failure to pay customs and duties, you will be responsible for reaching out to us via email (Info@felivox.com) stating the situation and including your order number. We will then further assist you on this.

If a package is returned to us due to an invalid/incomplete address (that the customer have provided), the customer will be responsible for reaching out to us via email (Info@felivox.com) stating the situation. Please include your order number in the subject line and a valid/alternate address. We will then further assist you on this.

If a package is returned to us due to being refused by the recipient, we can offer to resend the order but we do not offer refunds. 

 

If you have any questions or concerns regarding your order, please don't hesitate to contact us at Info@felivox.com, and our customer service team will be happy to assist you.