Cancellation Policy:

Once an order is placed, production begins immediately to ensure prompt delivery of your specially crafted item. Therefore, we do not accept cancellations once an order has been confirmed..

 

Refund Policy:

In the rare event that your jewelry arrives damaged, please contact us within 7 days of receiving your order. We offer a 30-day 100% money back guarantee or replacement. We may request supporting documentation, such as photographs, to assess the damage..
We do not offer refunds or replacements unless deemed damaged or defective. We do not issue refunds if the incorrect address is provided to us or if you simply do not want the product anymore.

 

Wrong Product Shipment:

In the unlikely scenario of receiving the wrong product, please contact us promptly. We apologize for any inconvenience and will arrange for the correct item to be resent to you at no additional cost

Customized Jewelry:

Please note that Customized Jewelry can take 1 weeks to ship. We do not accept returns or refunds on customized jewelry. If a order contains customized jewelry, it cannot be resold and cannot be refunded.

Felivox is committed to ensuring your satisfaction with our products. If you have any concerns or questions about your order, please reach out to us at Infio@felivox.com, and our customer service team will be happy to assist you.

Thank you for choosing Felivox for your personalized jewelry needs.